We offer the following delivery options:

• Standard Delivery: Up to 4 working days
• Next Working Day Delivery

Once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.

Yes, we ship worldwide. International shipping costs are automatically calculated at checkout based on your delivery address.

If you’d like to speak to us about international shipping or have any questions before ordering, please feel free to contact us.

Yes, we offer trade accounts for approved partners.

Minimum order requirements apply, and we work with eCommerce, retail, and distribution partners.

Please contact us for more information or to discuss opening a trade account.

Yes, we accept returns within 30 days of purchase. Yarn must be unused and in its original packaging if it is no longer required.

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  If you have received the wrong item, we will refund or exchange it free of charge.
  
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  If you have received a damaged or faulty item, we will offer a refund or exchange.
  

Please contact us with your order number, and we’ll resolve the issue promptly.

We do our best to photograph yarn colours accurately, but screen settings and lighting can cause slight differences. Natural variations can also occur between dye lots.

If your order hasn’t been dispatched yet, we’ll do our best to make changes or cancel it for you. Please contact us as soon as possible after placing your order.